iphone 7 freezes

Question

Level 1

8 points

iphone 7 freezes

My iPhone 7 freezes about once a day. I see no pattern. If I wait the app it is in will quit and I will need to enter my password. This is frustrating on a new phone.

iPhone 7, iOS 10

Posted on Sep 23, 2016 8:12 PM

Reply

Answer 1

raina_b22

Community Specialist

Sep 25, 2016 7:41 AM in response to dhedc

Hello dhedc,

Thanks for that info and choosing the Apple Support Communities. I know how important being able to use your new iPhone 7 is to you! The good news is the following steps will be helpful in resolving your issue of your iPhone unexpectedly being unresponsive and get it working properly again!

1. Restart your device as the shut down and start up process is important to keep the iOS software running properly:

Restart your iPhone, iPad, or iPod touch

2. If you notice this is happening with a certain app, you can try force closing the app or even reinstalling the app, as this article suggests:

If an app you installed unexpectedly quits, stops responding, or won’t open

3. I would also make sure your iPhone software is up to date, as updates can contain stability fixes for situations like yours. Updating is also important as they contain important security updates as well to keep your iPhone safe!

Update the iOS software on your iPhone, iPad, or iPod touch

Cheers!

Reply

Answer 2

Oct 20, 2016 6:34 AM in response to dhedc

I found a solution. I'm using an iPhone 7 with the ios 10.0.3. It kept freezing in the middle of typing an email, or a text or other functions and I would have to close out of the app and sometimes reboot.... over and over. However, I found that shutting off the iDrive was the answer. The "freeze" problem seems to happen as a result of the iphone syncing what's on it with the iCloud. This of course means we lose the idrive function, but until they fix this, at least now I can use my iphone without it freezing up! As an alternative to the iDrive, I've been using dropbox for the same basic functions. I also switched my email app from the default one which is preinstalled to the outlook app. It allows me to save and grab docs from the dropbox and has a mail 'thread' feature more like apple's used to be (I HATE the new threading). Hope this helps someone else out there.

Reply